Monday, January 27


From American City Business Journals Inc.:

"Retail has always been about more than simply selling CDs," says Jerry Comstock, CEO of Wherehouse Music. "We are in the customer relationship business."

Earlier this month, Wherehouse Entertainment Inc. filed for reorganization under Chapter 11 of the Bankruptcy Code, saying its woes were due in part to illegal downloading of music on the Internet.

-end quote, begin rant-

Yup, it's all that illegal downloading. Then again, maybe Wherehouse just really missed the mark on that "customer relationship business" thing??? Yeah, I'm thinking maybe that had just a little bit to do with it. There go those damned customers, voting with their wallets again! Maybe if companies would stop telling the customer what they want and started listening to the customer..... Nahhhhhh!


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